Start with the treating doctor
Speak with your GP about symptoms, work-related events, medical care and the effect on daily life. The doctor can consider a psychology referral and the medical information needed for the claim.
WorkCover treatment and a Medicare Mental Health Treatment Plan are different funding arrangements. A Medicare plan does not, by itself, approve an insurer-funded psychology session.
What helps in the referral
- The worker's contact details and consent for the referral.
- The injury or concerns being referred, relevant history and the reason psychology is requested.
- The nominated treating doctor's details and any relevant medical restrictions or risk information.
- The claim number, insurer or claims manager and existing treatment approval, where available.
A preferred psychologist, clinic, language or telehealth request also helps. The referral need not contain unrelated personal information.
What if there is not yet an approval?
Send or discuss what is available and ask what needs to be checked. A referral and a claim number do not necessarily establish funding.
There are limited exceptions to prior approval under the scheme. Our team checks the applicable arrangements rather than assuming a fixed entitlement to initial sessions.
Treatment, assessments and certificates
Please identify whether the request is for treatment, a specific assessment or a report. These services have different purposes and funding requirements.
The initial certificate of capacity is a medical document completed by a doctor. Eligible SIRA-approved treating practitioners may issue certain subsequent certificates under the scheme rules. Ask which professional should complete the document you need.
How to contact us
Call (02) 7256 7070 to discuss a referral or request the appropriate document-transfer arrangements. Include urgent clinical concerns in a direct professional handover, not only in a general website message.
This website does not submit referrals or provide an emergency response.
Use the referral checklistSIRA approval of allied health practitioners / Workers compensation guidelines / 2026 psychology fees and practice requirements
Information checked 13 October 2026. General information, not an assessment or a decision about your claim.
