Referrers

A clearer referral. A more useful handover.

Information for GPs, insurers, claims managers and workplace rehabilitation providers referring for WorkCover psychological care.

GPs

State the clinical concerns, relevant history and the service requested. Include claim and treatment approval details where available.

GP referral guide

Insurers and claims managers

Specify the funded provider or service, sessions, dates and conditions. Please separate treatment requests from reports or independent assessments.

Fees and funding

Rehabilitation providers

Tell us the treatment need, relevant work-capacity concerns and the role requested of the psychologist. Agree on consent and case-conference arrangements.

Recovery-at-work support
Referral checklist

Prepare what the team needs.

Select a preferred clinician or clinic to create a checklist. It is for your own use; this tool does not send a referral or save personal information.

To arrange a referral, call (02) 7256 7070 and ask about the appropriate document-transfer method.

Details to prepare

  • Worker contact details and appropriate consent.
  • The clinical referral, relevant concerns and the purpose of the service.
  • Treating doctor and claims manager contact information.
  • Claim number and current treatment approval, including conditions.
  • Preferred clinician, clinic or telehealth, language and access requirements.
  • Relevant risks or urgent care needs requiring a direct professional handover.

Do not include unnecessary health information or identifiable worker details in the checklist tool. Please call to discuss urgent needs; this website is not monitored for emergencies.

Reports and clinical communication

With appropriate consent and within the clinical role, practitioners can provide relevant updates or participate in case conferences. Please agree on scope, funding, recipients and timing before commissioning additional work.

Read about reports and case conferences

Let's work out the next step.

Tell us where you would like to attend and whether you have a referral or treatment approval. We will explain what is needed.

Find your psychCall (02) 7256 7070