It does not have to be part of the job
Threats or aggression from a customer, patient, member of the public or colleague can be distressing. Exposure may happen once or repeatedly. The effect on your health deserves attention, even in a job where difficult incidents are common.
If danger is continuing, prioritise immediate safety and contact emergency services when needed. Treatment is not a replacement for an employer addressing workplace risks.
What to discuss with your GP
Describe what happened and the changes you have noticed since. You may want to talk about sleep, unwanted memories, feeling on edge, avoiding a location or struggling to return to usual tasks.
A GP can assess your health, consider medical needs and discuss a psychology referral. You do not need to decide on a diagnosis yourself.
How appointments can help
Your psychologist will ask about the event, your current situation and what feels most difficult. The pace of discussing details is something you can talk about together.
The plan may focus on distress, reminders of the event, sleep or rebuilding routines. Where trauma treatment is indicated, the clinician will explain the options and their training.
Making a funded enquiry
Have the referral, claim details and any written treatment approval available. Some primary psychological injury claims have specific requirements from July 2026, and an incident description alone does not establish funding.
Our administration team needs enough information to route the enquiry, not a detailed account of the assault or incident. Ask us how to send clinical documents safely.
Harmful workplace behaviours / Psychological injuries: workers and employers
Information checked 13 October 2026. General information, not an assessment or a decision about your claim.
